DMD Technologies'
Proven Solutions
Automated "Engineer to Order" Solution
DMD Technologies worked with a mid-sized manufacturing
facility to automate the order engineering process. The
solution processes custom orders, generates engineering
drawings and Bill of Materials for the orders, and loads the
information into the ERP system. The solution processes 80% of
orders automatically, while routing exceptions to appropriate
staff for resolution. DMD Technologies' solution significantly
reduces the number of days in the ordering process.
Test Facilities
We implemented a multi-phased project to manage a large
turbine engine test facility. The solution provides
configuration and process control for test products and test
facilities. The solution required process improvements, the
integration of peripherals, and business systems to manage a
holistic view of each test managed. New efficiencies and
improved forecasting allow the customer to meet operational
improvement goals.
Order Configuration Management
DMD Technologies helped a large telecommunications equipment
manufacturer develop a strategy for consolidating 10+ systems
into an efficient order engineering solution. The overall goal
was to improve throughput and reduce costs.
The design provides a closed-loop process that included sales,
order engineering, and product development in order to build
an overall "city pair" configuration across orders.
Enterprise Knowledge Management
We helped a leading chemical products company implement an
enterprise content and work management solution for over 40
critical business functions. The solution provides a menu of
functionality that can be custom configured to the individual
business function. The overall application provides
functionality for knowledge management, document vaulting,
imaging, workflow, electronic forms, and program management.
The initiative generates a 4x yearly return on the initial
investment.
Field Service
DMD Technologies worked with an organization to improve
communication and information access for field service
personnel that were responsible for implementing large
telecommunication equipment. The solution required
retrofitting the system into a diverse set of pre-existing
systems. Our team salvaged a multi-month, run-on project in 8
weeks.
Product Development Standards
We served on a worldwide improvement committee for a large
telecommunication equipment company; the committee purpose was
to provide focus on standardizing engineering and design tools
within the corporation.
Customer Service
DMD Technologies implemented a closed loop content and work
management solution for a specialty chemicals company that
needed to better manage its customer technical services. The
process improvements and technology solution achieved a 501%
return on investment in the first 12 months.
Warranty Claims
We implemented a warranty claims, customer complaint, and
product return solution to reduce related costs and improve
service to distributors. This solution provides a significant
reduction in repayment to distributors on claims.
Process Enabled Portal
DMD Technologies worked with a large engine producer to
develop a cross-functional, context-based portal for
management, individual contributors, and external partners.
The process-enabled tools link hundreds of systems into a
logical environment and build a "common ground " environment
to improve efficiency, quality, measurement, and reduce
non-value-added activities.
Program Management
We helped develop a technical program management solution to
improve speed of the conceptual engineering process. The
system manages the design process and completion of varied
tasks associated with overall yearly programs. Most
importantly, the tools consolidate technical activity-oriented
information and associated costs from other systems.
Additional Details
DMD Technologies has provided product development solutions to
all types of organizations from large, established,
multinational conglomerates to young, innovative start-ups for
over 17 years. Our training across products and industries,
combined with product experts with over 12 years average
experience serving customers, allows us to provide truly
innovative solutions to our customers' problems.
IT Services Management
In today's competitive business world, speed to market is
crucial. Companies have come to rely on information technology
(IT) as the avenue for increasing their speed. This dependence
has led to the rise of IT Help Desk, Asset Management and
Change Management as important components needed to
efficiently manage an organization.
IT HELP DESK
IT Help Desk has evolved from a simple call tracking and
dispatch function to a common operations management
organization. Remedy Corporation is the leading provider of
Help Desk solutions and an important partner of DMD
Technologies. The consultants at DMD Technologies have been
deploying the Remedy Helpdesk for over 5 years. We have gained
experience in enhancing the out-of-the-box solution suite,
deploying custom solutions based on the Action Request System,
and integrating our Remedy solutions with a variety of third
party applications.
ASSET MANAGEMENT
Asset Management enables IT professionals to track and manage
enterprise assets and their changing relationships throughout
the entire asset lifecycle. You can seamlessly manage the
complete range of your technology-based assets from
acquisition to retirement. It simplifies the management of
increasingly complex environments by providing all the
information you need in a single asset management repository.
Asset Management in conjunction with the appropriate business
practices enables your organization to reduce cost of
ownership, achieve total synchronization of asset information
across the enterprise and increase your return on investment.
CHANGE MANAGEMENT
Change Management gives you the comprehensive capabilities you
need for deploying changes smoothly and effectively. It
enables you to assess the impact, risk and resource
requirements associated with changes, and then create plans
and automate approval functions to implement those changes.
Equally significant, Change Management provides scheduling and
task assignment capabilities as well as tools for reviewing
performance and improving processes after the execution of
your plan.
In today's distributed computing environments, local changes
can have a significant impact on productivity across the
entire enterprise. Change Management helps you implement and
manage changes with confidence. It provides policies, planning
and process management capabilities that increase the speed at
which you can adopt changes while minimizing risk and
disruption. Change Management goes well beyond the boundaries
of simple change tasking. As a result, it raises IT service
quality and enhances the management of IT resources.
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